Why is my payment pending?

Quick answer

A payment may be pending while it is being processed, verified, or settled through the card network and banking system.

What does “pending” mean?

A pending payment means the transaction has been initiated but is not yet fully completed.

This can happen while:

• The payment is being authorised
• Additional checks are being performed
• The transaction is being processed for settlement

Common reasons for pending payments

Processing time

Payments may take time to move through card networks and banks.

Security or verification checks

Some transactions may require additional checks before being completed.

Bank processing

The customer’s bank may delay final approval or settlement.

System timing

Transactions may appear pending before being fully confirmed.

How to check the status

You can view the status of transactions in your QashPay payment gateway, where you will see:

• Current transaction status
• Any updates or changes
• Additional details if available

What to do

• Wait for the payment to complete
• Check the transaction status in your gateway
• Contact support if the payment remains pending longer than expected

Important

Pending payments are usually resolved automatically once processing is complete.

Next steps

• Why was my payment declined?
• How long do payouts take?