How do refunds work?

Quick answer

Refunds allow you to return funds to a customer after a payment has been completed. Refunds are processed through the payment system and may take several days to appear on the customer’s account.

How refunds work

1. A payment is successfully completed
2. You initiate a refund
3. The refund is processed through the card network
4. The funds are returned to the customer’s card

Where to manage refunds

Refunds can be initiated through your QashPay payment gateway, where you can:

• Locate the transaction
• Initiate a refund
• Track the refund status

How long do refunds take?

Refund timing depends on:

• Card network processing
• The customer’s bank
• Internal processing times

Typically, refunds may take a few business days to appear.

Important

• Refunds can only be processed for completed transactions
• Processing times may vary depending on the customer’s bank
• Some delays may occur due to weekends or holidays

Need help?

If you experience issues with refunds, contact support for assistance.

Next steps

• Why was my payment declined?
• How long do payouts take?