Why isn’t my checkout working?

Quick answer

Your checkout may not be working if the integration is incomplete, incorrectly configured, or not yet switched to live mode.

Common reasons

1. Integration not completed

Your checkout must be fully installed and connected to your website.

2. Incorrect configuration

• API keys may be incorrect
• Settings may be missing
• Environment (test vs live) may be wrong

3. Still in test mode

If you haven’t switched to live mode, real payments will not go through.

4. Checkout not linked properly

Your website must correctly connect to the QashPay checkout flow.

What to check

• Integration is installed correctly
• API credentials are correct
• You are using the correct environment
• Checkout loads and processes payments

Need help?

Use the instant chat in the onboarding portal for real-time assistance.

Next steps

• How do I test my checkout?
• How do I go live with QashPay?