How do QashPay digital receipts help prevent chargebacks?

Quick answer

QashPay provides digital receipts to help issuing banks verify transactions, which can reduce “friendly fraud” and improve chargeback outcomes.

What are digital receipts?

Digital receipts are detailed records of a transaction that are shared with issuing banks when a payment is disputed.

They provide additional context beyond standard transaction data.

How digital receipts help

When a customer disputes a transaction, the issuing bank reviews available information to decide whether the chargeback is valid.

QashPay digital receipts help by:

• Providing more detail about the transaction
• Helping banks verify legitimate purchases
• Supporting faster and more accurate decisions

What is friendly fraud?

Friendly fraud occurs when a customer disputes a legitimate transaction, often because they:

• Do not recognise the charge
• Forgot they made the purchase
• Misunderstood the billing

How this benefits merchants

Using digital receipts can:

• Reduce unnecessary chargebacks
• Improve dispute outcomes
• Protect revenue from invalid claims

Important

Chargeback decisions are made by the issuing bank, but providing more transaction data improves the likelihood of a fair outcome.

Related articles

• What is a chargeback?
• What should I do when receiving a chargeback notification?
• QashPay Fraud Prevention Tools