What is a Partial Refund?

Introduction

A partial refund is when you return only part of the original transaction amount to the customer instead of the full amount. 

How It Works

• The original payment stays in place, but you send back a portion of it.
• Processed through your payment gateway/processor just like a normal refund, but with a smaller amount entered.
• The customer sees the refund amount credited back to their card or account — typically within 3–7 business days.
   

When You’d Use a Partial Refund

• Customer keeps part of the order
  Example: They ordered 3 items but return 1, so you refund the cost of that item only.
• Service partially delivered
  Example: Event ticket where part of the event was cancelled.
• Goodwill adjustment
  Example: You give $20 back as a courtesy for a delayed shipment, without refunding the full purchase.
   

Things to Note

• If your processing fees are non-refundable, you still pay the full fee on the original transaction.
• For recurring payments, you can partially refund a single billing cycle without cancelling the subscription.
• Multiple partial refunds are possible, as long as the total refunded amount doesn’t exceed the original transaction.

To issue a partial refund with Qashpay:

1. Manually from within our Payment Gateway - Select the transaction and then choose the amount you wish to refund 

2. Via our API. See here.